The “Zero Defect” Mentality


At first I couldn’t believe what I was reading.  So I read it through one more time, just to make sure I wasn’t missing something.  But I hadn’t missed anything.  The article really was saying what I had thought.  What am I talking about?  I’m talking about this article which appeared in Canada’s National Post.

[To read the rest of the article, click here]

2 thoughts on “The “Zero Defect” Mentality

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